{"id":1193,"date":"2021-11-25T09:32:33","date_gmt":"2021-11-25T09:32:33","guid":{"rendered":"https:\/\/fitechie.com\/?p=1193"},"modified":"2023-01-10T15:33:01","modified_gmt":"2023-01-10T15:33:01","slug":"best-outsourced-help-desk-and-noc-services-for-msps","status":"publish","type":"post","link":"https:\/\/fihacking.com\/best-outsourced-help-desk-and-noc-services-for-msps\/","title":{"rendered":"6 BEST Outsourced Help Desk and NOC Services for MSPs in 2023"},"content":{"rendered":"

Nowadays, MSPs are facing a lot of challenges. There is increased competition in the market and customers’ expectations keep on increasing day by day. In order to stay ahead of their competitors, MSPs need to offer more than just managed services. They have to provide end-to-end solutions that can help their clients improve productivity, save costs and increase revenue opportunities. One such solution is an outsourced help desk and NOC service for your clients which helps them monitor and maintain IT infrastructure round the clock so they can focus on other important business aspects as well as grow their businesses exponentially without worrying about any major IT issues.<\/span><\/p>\n

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What To Look For In An Outsourced Helpdesk Company<\/b><\/h2>\n

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Before we get down to our list, here’s a list of things that you should look for in a company when looking for an outsourced help desk service:<\/span><\/p>\n

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1. Flexible Pricing Plans<\/b><\/h3>\n

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You should be able to choose a pricing plan which is best for your business requirements and comes is at a price point that makes the most sense for you. Companies offering flexible pricing plans usually provide different kinds of services under one plan. Depending on your requirement, you can select from the range of services they offer under that plan. This can save you money in the long run.<\/span><\/p>\n

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2. Availability of Human Resources<\/b><\/h3>\n

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Next thing you should look for is whether they have sufficient human resources to provide effective support to your clients when required. If this is not up to the mark, it will affect your business negatively because you will have to bear extra costs by hiring another outsourced help desk team for your clients.<\/span><\/p>\n

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3. Security Features<\/b><\/h3>\n

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Also, you need to check whether they have adequate security features in place or not as the data of your clients will be with the company you choose. It is important to make sure that none can steal any data from them and use it maliciously. So if a company does not have high security standards in place, it is better not to choose them.<\/span><\/p>\n

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4. Infrastructure<\/b><\/h3>\n

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Next thing you need to check is the infrastructure of the company. Make sure that they have separate servers which are maintained properly so that there are no chances of any data loss or server failure. Also ensure that their data backup process is up to date so that if any data gets lost or damaged, you can restore it without any hassle.<\/span><\/p>\n

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5. Customer Support<\/b><\/h3>\n

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The customer support offered by the company is also important as you will need to work closely with them on some aspect of the service. It’s better to choose a company which has good customer support as this can help you resolve issues quickly.<\/span><\/p>\n

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6. Location<\/b><\/h3>\n

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Finally, you need to make sure that the company is located in a country where your clients are not restricted from working with you. So check whether they offer services in countries across the world or not because this can affect your business activity when it comes to helping your clients with their IT related issues.<\/span><\/p>\n

Without further ado, here’s our list of the top 6 companies offering effective outsourced help desk and NOC services in 2021.<\/span><\/p>\n

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1. Benchmark 365<\/b><\/h2>\n

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\"Benchmark365<\/p>\n

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This company offers a range of services to their clients including software deployment, patch management, license compliance, security audits, solutions monitoring etc. According to reports, this company has worked with more than 5000 organizations worldwide till date. It has more than 490 employees working for them.<\/span><\/p>\n

They can provide you with a dedicated team\u00a0 of certified technicians who can work on your clients’ computers remotely providing them effective support. Also, they are able to resolve any issue in a very short time ensuring that your client’s business is not affected in any way due to security issues or technical difficulties.<\/span><\/p>\n

It’s also important to note that you don’t need to change RMM or documentation software if you want to work with them.<\/span><\/p>\n

Some of their services include:<\/span><\/p>\n