The world of IT is changing rapidly, and with that change comes new challenges. One of the most important changes to come about in recent years is how much more reliant we are on technology; it’s almost impossible to imagine life without our smartphones, tablets, laptops and other gadgets. With this increased dependence on technology has also come a greater need for support from experts who can fix any problems that arise. This means that IT service providers have a challenging but rewarding role to play in helping us overcome these issues when they occur.
Here are eight tools you should consider using if you want your business clients to receive high-quality remote support services from your team:
This is one of the most widely used remote desktop software programs on the market, and it has more than 10 million users worldwide.
One of TeamViewer’s greatest assets is its simplicity; it’s very easy to use even for someone who hasn’t had much experience with this type of software. This can make all the difference when you’re faced with an urgent technical issue that needs solving ASAP. It allows you not only to remotely monitor computers but also to take control of them by interacting directly through your mouse and keyboard.
Another defining feature of this program is its versatility; it lets you handle different types of businesses with ease, which means that small start-ups or larger enterprises will be equally well accommodated by this tool. With TeamViewer, you can effortlessly manage devices running on Windows, Mac and Linux systems.
There are some downsides to using TeamViewer, however. One of the most significant is that it can present security issues if you don’t stick to best practices and password policies while your employees use it. It also lags behind some competitors when it comes to more advanced features such as multiple monitor support and remote printing — though these might not be essential for the vast majority of users.
2. Connectwise Control
This is a unified IT management platform that has many benefits over its competition, including an intuitive interface and robust functionality, which makes it easier for both experienced professionals and newbies alike to access all the capabilities at their disposal with this program on an iPad or Android tablet.
Much like other powerful enterprise IT solutions, ConnectWise Control lets you manage aspects of your business that include asset management, cloud computing, disaster recovery and more. It also helps to ensure that all your employees are working with the latest versions of critical applications at all times.
Its main advantages are intuitive usability and flexibility, which means it can be used for a variety of different functions with minimal employee training required. It also has advanced software development kits that can be used to create custom extensions.
However, ConnectWise Control does have a few drawbacks. It isn’t particularly well-suited to smaller businesses or customers with very specific needs.
Its biggest downsides are its price tag and lack of security features; many IT service providers will need to supplement this platform with other programs in order to get the most out of it. However, if budget is not an issue, then ConnectWise Control could very well prove to be one of the best remote support tools on the market today.
3. Goverlan Reach
This program is ideal for small and medium-sized businesses looking to make their employees more productive by making it easier for them to access the information they need in order to do their jobs. It’s also great for larger enterprises that are looking to consolidate different IT management tools into one powerful platform that lets you control your entire network from a single location.
Goverlan Reach has some advanced features that give it an edge over its competition, including data loss prevention (DLP) capabilities, which can prevent sensitive company information from being shared with unauthorized individuals if someone attempts to copy or print it. This software also boasts real-time asset inventory capabilities, so you’ll always know exactly where all of your hardware components are located anywhere in the world at any given time.
There are some downsides to using Goverlan Reach, however. It doesn’t have the most comprehensive set of features, which means that it might not be appropriate for more complicated IT needs. It also has some confusing software navigation and pricing models, which might be jarring for new users.
However, if you’re looking for something that lets you keep an eye on your whole network with minimal hassle, this might be one of the best remote support tools for you.
LogMeIn is a flexible remote support tool that lets you access your computers, servers and online consoles securely from any location at any time. It’s also compatible with virtually every platform currently on the market, including PCs running Windows or MacOS operating systems, smartphones or tablets powered by either iOS or Android, as well as the consoles of popular video game systems such as Xbox One and PlayStation 4. This makes it easy to keep tabs on all of your devices no matter where they are located in the world, even if their owners are halfway across the globe.
It also has built-in chat capabilities that let you easily communicate with anyone who needs assistance working through an issue remotely without having to install separate and potentially bloated chat software on their device first. LogMeIn is also known for having a wide range of security features, which makes it more difficult to hack or gain unauthorized access to your company’s data.
A big drawback when using LogMeIn is that it can be very expensive if you’re not careful when configuring your account. In addition, the free version is only suitable for personal use or small businesses with a handful of devices to manage; anything more than that and you may need to upgrade in order to get all the features found in the paid subscription tiers.
This remote support software makes it easy for technicians and other IT professionals to access information about systems and workstations they may be called upon to troubleshoot at any given time — though it can also be used by end-users as well. It comes equipped with numerous different tools that make this process easier, including the ability to view live feeds from webcams and take control of devices remotely without needing physical access to them first (a feature only available in premium versions).
The biggest advantages of using Simplehelp are its simplicity of use, relatively low cost and wide range of features. Features like the ability to initiate remote desktop sessions, chat to other users and share files all without leaving your workstation can make helpdesk operations run more smoothly. Another advantage of Simplehelp is its security features; administrators can restrict which IP addresses can log into it remotely and specify the times during the day when they want this feature to be available.
The biggest drawback is the fact that it requires users to install a separate application on their devices before they can be remotely accessed, which may deter some clients who are more comfortable using programs that don’t require this extra step.
Unlike most remote support tools, Splashtop doesn’t require any additional hardware or software to work since it’s completely browser-based. This lets you access your computers from just about anywhere in the world without having to worry about compatibility issues or incompatibilities caused by outdated versions of operating systems and other types of system software — though it still needs to be installed on both ends before tech support can start working and vice versa.
It’s compatible with devices running Windows, MacOS and Linux (and most mobile platforms as well), which makes it ideal for use by small businesses that may not have the resources to invest in multiple different remote support options at once.
This program also offers plenty of other useful features, including live chat capabilities that let you communicate simultaneously with technicians or end-users remotely if needed (a feature only available in premium versions). It also has built-in text messaging tools that make it easier to keep everyone up to date on the progress made towards solving an issue without having to switch back and forth between different programs constantly. An AI framework is included as well, which can gather critical data about your systems while you’re working on them without slowing them down significantly.
A big drawback when using Splashtop is that it doesn’t offer the same level of security as some other options, which could make it easier for unauthorized users to gain access to your data without having to do much beyond clicking a link.
AnyDesk runs on multiple different operating systems, including Windows, MacOS, iOS, Android and Linux. AnyDesk allows you to access dual screens with one mouse and keyboard simultaneously (a feature only available in premium versions) even when you’re not physically sitting at your computer.
There’s also a built-in activity log that lets you keep track of all the changes made and files accessed during support sessions, as well as online chat capabilities for added convenience — features that can be especially handy when troubleshooting problems with multiple users at once.
The biggest downside to using AnyDesk is the fact that it requires users to install a separate application on their devices before they can be remotely accessed, which may deter some clients who are more comfortable using programs that don’t require this extra step. It also lacks many of the technical features found in other remote support tools, so there’s much less you’ll be able to do even if an end-user gives you remote access without any issues.
That said, its ease of use and low cost make it ideal for non-technical users who need an affordable way to easily connect with experts when they’re facing PC problems or other types of system errors outside of regular business hours (when calling support lines is often more difficult). It’s also very fast, which is ideal for users who don’t want to wait around too long when something goes wrong.
8. Zoho Assist
This remote support software may be relatively new in comparison to most of the others on this list, but Zoho Assist does a great job of incorporating all the same features you’ve come to expect from typical options without making them overly complicated or difficult to use — and that makes it a great choice no matter who you’re using it with.
The ability to schedule appointments and automate quick access to certain tools whenever they’re needed are two excellent features included with this program, especially since they make it easier for people who need assistance remotely at specific times (or during regular work hours) to get the help they need without any hassle. It’s also very easy to use, which means you can become familiar with it quickly (and get support started more easily since there are fewer hoops to jump through).
The biggest drawback of Zoho Assist is that it’s specifically designed to be used by businesses and doesn’t offer as many features for personal users. Even so, its intuitive interface makes it a great option for any type of person looking for an affordable way to generate remote support sessions without having to worry about learning complicated programs that can sometimes be confusing or difficult to navigate.
There are many different remote support tools available, but these eight remote support tools provide the best balance between ease of use and advanced features that most users will need to get their work done.
If you’re looking for an easy way to address IT issues with computers or other types of software remotely, any one of them could be a great option for you.