Nowadays, MSPs are facing a lot of challenges. There is increased competition in the market and customers’ expectations keep on increasing day by day. In order to stay ahead of their competitors, MSPs need to offer more than just managed services. They have to provide end-to-end solutions that can help their clients improve productivity, save costs and increase revenue opportunities. One such solution is an outsourced help desk and NOC service for your clients which helps them monitor and maintain IT infrastructure round the clock so they can focus on other important business aspects as well as grow their businesses exponentially without worrying about any major IT issues.
What To Look For In An Outsourced Helpdesk Company
Before we get down to our list, here’s a list of things that you should look for in a company when looking for an outsourced help desk service:
1. Flexible Pricing Plans
You should be able to choose a pricing plan which is best for your business requirements and comes is at a price point that makes the most sense for you. Companies offering flexible pricing plans usually provide different kinds of services under one plan. Depending on your requirement, you can select from the range of services they offer under that plan. This can save you money in the long run.
2. Availability of Human Resources
Next thing you should look for is whether they have sufficient human resources to provide effective support to your clients when required. If this is not up to the mark, it will affect your business negatively because you will have to bear extra costs by hiring another outsourced help desk team for your clients.
3. Security Features
Also, you need to check whether they have adequate security features in place or not as the data of your clients will be with the company you choose. It is important to make sure that none can steal any data from them and use it maliciously. So if a company does not have high security standards in place, it is better not to choose them.
Next thing you need to check is the infrastructure of the company. Make sure that they have separate servers which are maintained properly so that there are no chances of any data loss or server failure. Also ensure that their data backup process is up to date so that if any data gets lost or damaged, you can restore it without any hassle.
5. Customer Support
The customer support offered by the company is also important as you will need to work closely with them on some aspect of the service. It’s better to choose a company which has good customer support as this can help you resolve issues quickly.
Finally, you need to make sure that the company is located in a country where your clients are not restricted from working with you. So check whether they offer services in countries across the world or not because this can affect your business activity when it comes to helping your clients with their IT related issues.
Without further ado, here’s our list of the top 6 companies offering effective outsourced help desk and NOC services in 2021.
1. Benchmark 365
This company offers a range of services to their clients including software deployment, patch management, license compliance, security audits, solutions monitoring etc. According to reports, this company has worked with more than 5000 organizations worldwide till date. It has more than 490 employees working for them.
They can provide you with a dedicated team of certified technicians who can work on your clients’ computers remotely providing them effective support. Also, they are able to resolve any issue in a very short time ensuring that your client’s business is not affected in any way due to security issues or technical difficulties.
It’s also important to note that you don’t need to change RMM or documentation software if you want to work with them.
Some of their services include:
- Monitoring Critical IT Infrastructure
- Deployment of Applications and Operating Systems
- Securing Infrastructure Using Configurations, Updates, Patches and Antivirus Software
- Managing Endpoint Protection & Group Policies For 6 Devices Or More
2. GMS Live Expert
This is another company that provides effective NOC services to its clients across the world. They have helped their clients in reducing IT infrastructure costs by 75% which makes them an ideal choice for MSPs looking to provide additional benefits to their clients on top of managed services.
This company’s team of experts only focus on providing remote managed services ensuring that your clients get the best possible support they can get when it comes to IT related issues. They are able to provide you with round the clock service including weekends and holidays which ensures that your clients do not face any difficulty no matter what time of the day or night it is.
GMS Live Expert is known for their quick response time that ensures that your clients issues are resolved without any hassle. So if you are looking to increase the value of your service portfolio, this company can be an effective choice for you!
Some of their services include:
- Infrastructure Monitoring
- Security Management
- Asset Management & Configuration Management
- Application & Web Service Monitoring
Inbay provides managed IT services to its clients by using the remote monitoring and management services which are provided by their respected partners. They have more than 150 employees working under them, making them one of the best teams to work with when it comes to providing outsourced help desk services.
Working with them can help your clients cut the cost of hiring full-time personnel for their IT department making this company an ideal choice for MSPs looking to provide additional benefits to their clients. This is because they are able to provide round the clock support including weekends and holidays which ensures that your clients’ business is not affected even if there are any technical issues.
Inbay offers NOC services that cover server and infrastructure support, software deployment and client management. Working with this company can help you save a lot of time and money while making sure that your clients continue to focus on their main business activities without any worry.
Some of their services include:
- Server and Infrastructure Support
- Software Deployment
- Client Management Onsite And Remotely
- Whitelabel NOC Services
4. Live Virtual Help Desk
Live Virtual Help Desk is known for providing 24/7 remote and onsite support to its clients which allows them to focus on their main business activities without worrying about IT related issues. They have more than 600 employees working under them making them one of the biggest companies when it comes to providing outsourced help desk services.
Live Virtual Help Desk is a leading Help Desk/NOC company providing service for desktops, laptops, servers, network devices and handheld devices.
Many MSPs are currently working with them because of their effective combination of using SLAs, cost optimization for clients and the extensive knowledge base that they have. They also provide live monitoring which ensures that your clients’ IT infrastructure is monitored 24×7 no matter what time of the day or night it is ensuring round the clock support for your clients.
Some of the services offered by this company include:
- Remote Monitoring & Management
- Emergency Onsite Assistance (24×7)
- SSAE 16 Type II Certified Data Center Protection
This is another major player when it comes to providing help desk services for MSPs across the US. They have more than 40 data centers located across the country that allow them to provide effective 24×7 remote monitoring and management services to their clients.
NocDoc is an award-winning SaaS NOC solution designed for MSPs. With Nocdoc, MSPs can manage all of their clients’ desktops, servers, network devices and cloud services from a single interface.
Working with this company can be an effective choice because they are highly professional in terms of providing cost-effective help desk services for MSPs. They have one of the largest teams working under them which allows you to make sure that your clients’ IT infrastructure is well maintained at all times. Some of the services that they offer include:
- Server and Desktop Monitoring
- Onsite Troubleshooting
6. IT By Design
IT By Design is the go-to provider for all your engineering needs. They will design, build and support your network infrastructure.
This company has almost 50 years of experience when it comes to providing technical services which makes them one of the best when it comes to providing help desk services for MSPs. IT By Design (ITBD) can be an effective choice if you are looking to outsource all your IT related issues so that you can focus on your main business activities without any worries. Their team is highly skilled which makes them the best choice when it comes to providing security for clients’ IT infrastructure. Some of their services include:
- Cisco & Microsoft Certified Engineers – For network design, deployment and support.
- 24×7 Network Monitoring.
- Vendor Management – Timely resolution of critical vendor issues
Working with any of these companies can be an effective choice when you are looking to outsource your help desk or NOC services. These companies have the skills and the experience required for providing top-notch technical support to clients’ IT infrastructure. They will not only ensure that your clients’ IT infrastructure is well maintained but they will also make sure that your clients are not facing any support issues.